Privacy policy
Updated 8 November 2026
Who controls your information
UMAN2GO is operated by דלקום ע י קום בע״מ, Israeli company no. 515917516, 80 Levi Eshkol St., Apt. 2, Tel Aviv, Israel. The company controls information collected to operate this site. Privacy contact: ofer.delkom@gmail.com or +972-53-332-9778.
Your choice to provide information
There is no general legal duty to complete our forms or use the assistant. Required fields are needed for the requested service; without them we may be unable to register your account, respond or process your request. You may also contact us by telephone or email. Provide another person’s information only with appropriate authority.
Information and purposes
We collect names, contact details, language, account details and submitted content. Travel requests may include dates, routes, passenger counts and preferences. Provider applications include service information, photographs and contact details. We use this to manage accounts, enquiries and bookings, coordinate providers, offer support, prevent abuse and meet legal duties. Device, browser, IP and activity logs may be processed for security and operations.
AI conversations
The assistant uses Anthropic AI. Messages and conversation context are sent to that service to produce answers and summaries and are stored in our systems for follow-up. Our team may view conversations and receive summaries with contact details by email. Do not enter passwords, verification codes, card details, identity documents or unnecessary sensitive information. AI suggestions do not confirm bookings, prices or availability.
Recipients
Necessary details may be shared with our team and the relevant hotel, driver or tour organizer to handle your request. Infrastructure providers include Vercel for hosting and usage measurement, Supabase for storage and authentication, Anthropic for AI and Resend for email, depending on the feature used. Information may also be provided to advisers or competent authorities when lawfully required. Provider content and photos submitted for publication may appear in approved public listings; upload only content you are entitled and authorized to publish.
International processing and external services
Infrastructure and travel providers may process or store information outside Israel, including Ukraine or your destination, subject to applicable law. WhatsApp, Telegram, Facebook and provider websites also have their own policies. GPS is not required for ordinary browsing; for a Telegram taxi request, location is supplied only if you choose to share it there.
Cookies and analytics
Cookies and local storage may support sign-in, language preferences and conversation continuity. Optional Vercel Analytics runs only after explicit analytics consent on public home pages. Customer, booking, payment, account, admin and form routes are excluded, and URL queries and fragments are removed. Your choice is stored locally for 180 days; use Analytics preferences on a home page to decline or withdraw. Browser settings allow you to manage cookies; blocking essential cookies may affect sign-in or service. This policy is not blanket consent to tracking or advertising.
Retention and security
Retention depends on the information, handling and recordkeeping needs, legal duties and disputes; this policy does not promise automatic deletion after a fixed period. We use security and access controls but cannot guarantee absolute protection. An external payment provider, where used, handles payment details under its terms; do not send those details in enquiry forms or chat.
Your rights
Under applicable Israeli law, including sections 13 and 14 of the Protection of Privacy Law and their exceptions, you may request access to your personal information and correction of inaccurate, incomplete, unclear or outdated information. You may also request deletion or cessation of use; we assess such requests against legal and recordkeeping duties, and deletion is not unconditional. Proportionate identity checks may be required. Email ofer.delkom@gmail.com with subject “UMAN2GO privacy request”; do not attach sensitive identity documents initially.
Marketing and changes
Making an enquiry, signing up or cancelling does not constitute advertising consent. Service messages support your request. Marketing will follow applicable law and provide an opt-out. Material changes to processing purposes require notice and consent where required, not merely an edited policy. Mandatory legal rights prevail.
ofer.delkom@gmail.com · 052-318-1877
Contact